FAQ

FREQUENTLY ASKED QUESTIONS

Can I have my tracking number?
Don’t fret if you’re not sure where your shipment is. Your super sweet tracking number will be emailed to you once your order has hit the mail stream!

Where’s my coffee?
Once you’ve ordered your coffee and received your confirmation email, the next step is waiting for your awesomely awesome tracking number to arrive in your inbox. After you’ve received that, simply copy the number and paste it in where it reads “Tracking Number” on either the USPS or UPS site. Which site should you go to you ask??? Well, the answer is also located in your super sweet tracking number email. Before that said number is written, the carrier delivering your shipment is listed as well!

How long will it take to ship to ____?
Shipping typically takes between 1-3 business days as we almost primarily ship via USPS. We occasionally ship via UPS as well, which can take approximately 3-5 business days.

When will I receive my coffee subscription?
Subscription payments are processed on Fridays. If you would like to receive your order as soon as possible, we suggest signing up on or before the Friday of that week. After signing up/paying for your subscription on a fun Friday morning, we will receive the order and ship your coffee the following Wednesday.

Can I change/cancel my subscription?
Absolutely! To change your subscription, click “My Account” (top right corner of our website) and scroll down until it reads “Manage my Subscription”. From there, you can adjust the frequency of your deliveries, the amount of coffee that you’d like, and how you would like your order ground.

Where can I buy cold brew online?
At the moment, we only offer our cold brew coffee bottles at our retail stores. We are working hard to get our cold brew bottles available in our online store, so hold tight!

What grind do I order for a k-cup?
K-Cups are so dang awesome aren’t they?! Just hit a button and “wham” there’s your coffee! To use any of our coffees in a K-Cup brewing machine, simply select “Auto-Drip” as your grind setting. Then just add the coffee to the reusable K-Cup pod and “whala!” your coffee is ready to brew!

Need more help?!
Feel free to email the awesomeness behind rookcoffee.com (Mike At Rook) directly!
Shoot a message to mike@rookcoffee.com and he’ll get back to you as soon as humanly possible.